What happens with my data? How secure is my data?
Can I change my order after sending it?
Yes, you can change your order after sending it but only by contact via our customer service – preferably as soon as possible after the order has been made. Bearing in mind that we pack and post on the same day that we receive the order from you.
Does every product have warranty?
All SI Glamour products have a manufacturer’s warranty. Of course, all our products have a legal retention bond.
How do I search for a particular product?
You can search for products by using the search box in the top section, for instance, by typing in the item description in the search box.
If you don’t want to search for any keyword but for particular features or colours, you can narrow your search by using the filter on the left side of the search result page.
I’ve forgotten my password. How do I get a new password?
Click on the “Forgot your password” link under the “Log in” information section, enter your e-mail address and you will receive a new e-mail including a link to reset your password swiftly.
I have purchased a ring but the size doesn’t fit, what can I do?
All our products can be returned within 14 days providing that the return policy conditions are met. You have the possibility to change your ring for a different size once for free or you can send the ring back in order for us to proceed to refund money to you.
What payment options do I have?
You can pay online using your PayPal account or your credit or debit card. Please follow the instructions when checking out.
My payment via PayPal failed. What should I do now?
If you did not receive a payment confirmation from PayPal,please do not hesitate to contact our customer service team by e-mail at info@siGlamour.com. We will be glad to help you.
Is my credit card data erased after placing my order?
We do not store your credit card data or your credit card billing address to your account.
Is There Vat Charged Online?
All prices on line include VAT.
How long will it take to process my order?
The length of time an order takes to be processed is dependent on how your details pass through our system. Whenever a customer places a Credit/Debit card order, the card information is rigorously checked to ensure maximum security and prevent potential credit card fraud. Your bank can require security checks to validate your purchase. If all of the details are correctly matched and verified, your order will be processed on the day of ordering if ordered before 3pm on that day. We will then process your order and dispatch your package.
How can I cancel my order?
Whether your order can be cancelled depends on many factors. If you want to cancel an order, please e-mail to firstname.lastname@example.org. It is important that you have your order number ready so that we are able to locate your order as quickly as possible. Our customer service team will be happy to answer your question and give you further information on the subject. Remember that it may be possible to cancel your order as long as it has not yet been shipped.
Do I need to be registered to order online?
To place an order in our online shop, there is no need to register so there is no hassle of having to register all you have to do is to proceed as guest. We’ll then proceed to email you with any additional information that you need regarding your order.
What methods of shipping are available?
We can ship your items via express mail, courier or standard mail services.
How long will my order take to arrive?
You can find the delivery time of the products in the individual product details. You will receive a shipping confirmation e-mail with a tracking link the day your order leaves the SI Glamour warehouse, which means that your package should arrive within approximately 5 -7 working days. Please note that your order will not be processed until we have received your payment.
How can I track my package?
If you have chosen free delivery it is not possible to track your package. However for the premium delivery method you can track the status of your order through the AnPost tracking number which is provided to you in the Order Confirmation email.
I haven’t received my order, what can I do?
If you have chosen free shipping, please allow up to 7 working days for your package to arrive as this shipping doesn’t allow tracking and can be slower than the premium shipping method.
If you have chosen the premium shipping method please follow the mail tracking service of AnPost where your package is currently located. If no new status is received for more than four days, please contact us by e-mail at email@example.com . In this case we will contact AnPost to see where your order is located and/or whether it got lost in transit.
What are the delivery costs for my order?
Find out more about shipment costs by clicking here
What if my ordered products do not meet my expectations?
We pride ourselves to ensure that you will love the product that you have ordered. However, we do appreciate that occasionally things that we buy don’t live up to our expectations, as such we operate a fair and comprehensive returns policy. Click here for comprehensive information about returns.
If I am buying a present online, and it doesn’t fit or they don’t like it, can I return it?
If you are unsure of your purchase, you may return the product within 14 days. Click here for further information about returns.
How do I sign up for SI Glamour?
There is no need to sign up to purchase items from SI Glamour. We only ask that you enjoy your shopping experience on our site. There is an option to sign up to a newsletter whereby we will be able to send you our monthly update advising you of new products that we are stocking. We promise never to spam.
How secure is my data?
We ensure that your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party
How do I unsubscribe from the newsletter?
You can unsubscribe from our newsletter by clicking the unsubscribe link at the bottom of the the actual newsletter.